Refund Policy
Last Updated: 9/15/2026
1. Number Rentals
For long-term rentals (Daily, Weekly, Monthly), all sales are generally final once the physical SIM is provisioned and active on your dashboard.
However, we will issue a full or prorated refund to your account balance or original payment method under the following specific conditions:
The provisioned number is entirely non-functional upon delivery.
A technical failure on our platform prevents you from using an active rental for an extended period.
2. Account Bans
If your account is suspended or terminated due to a violation of our Terms of Service (e.g., fraud, illegal activities, spam), you forfeit any remaining account balance and active rentals. No refunds will be issued in these cases.
3. Requesting a Refund
If you believe you are entitled to a refund, please contact our support team within 48 hours of the issue occurring.
- Include your account email address.
- Include the specific rental ID or transaction ID.
- Provide a brief description of the technical failure.
Need a refund?
Reach out to our billing team.