Refund Policy
Last Updated: 7/17/2026
1. OTP Sessions
For per-use OTP sessions, you are only charged if a code is successfully delivered.
If you cancel the session before a code arrives, or if the session times out without a code being received, the funds are automatically refunded to your account balance instantly. No action is required on your part.
2. Number & Proxy Rentals
For long-term rentals (Daily, Weekly, Monthly), all sales are generally final once the physical SIM or proxy is provisioned and active on your dashboard.
However, we will issue a full or prorated refund to your account balance or original payment method under the following specific conditions:
3. Account Bans
If your account is suspended or terminated due to a violation of our Terms of Service (e.g., fraud, illegal activities, spam), you forfeit any remaining account balance and active rentals. No refunds will be issued in these cases.
4. Requesting a Refund
If you believe you are entitled to a refund, please contact our support team within 48 hours of the issue occurring.
- Include your account email address.
- Include the specific rental ID or transaction ID.
- Provide a brief description of the technical failure.
Need a refund?
Reach out to our billing team.