Refund Policy
Last updated: October 28, 2026
1. Codes that never arrive
You only pay for codes you receive. When you buy a number, its price is held from your wallet. If no code arrives before the timer ends, or you cancel before a code arrives, the full price goes back to your wallet automatically.
We also refund to your wallet when:
A fault on our side charged you twice for one order.
A charge was kept for an order that failed on our side.
2. Account Bans
If your account is suspended or closed for breaking our Terms of Service (for example fraud, illegal activity or spam), the remaining wallet balance is forfeited. No refunds are given in these cases.
3. Requesting a Refund
Refunds go back to your wallet balance. If you think you are owed one, contact support within 48 hours of the order.
- Include your account email address.
- Include the order ID shown in your codes history, or the payment ID.
- Describe briefly what went wrong.
- Top-up bonus credit is a gift: it can't be refunded or paid out, and if the top-up it came with is refunded or charged back, the bonus is removed from your wallet. Other promotional credit we give (for example after failed orders) works the same way.
Need a refund?
Reach out to our billing team.